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Why I Left My Big Bank

By Scott Burns

Why I Left My Big Bank

There are three ways to vote in this country. You can vote in an election. You can vote with your feet. And you can vote with your money. If one way doesn’t work, you can try another. This is good to know and remember.

If you are as frustrated as I am by how Washington has failed to end the “heads we win, tails you pay” regime of our major financial institutions, then listen up. I’ll tell you what I’ve done. You may want to do the same.

Yes, a few of our banks are “too big to fail.” But we can fix that. We can make big banks smaller. All we need to do is move our money from a big bank to a small bank or credit union.

This is not a new idea. It is a movement with a name: Move Your Money. The July issue of Consumer Reports provided a list of possible benefits, including lower interest rates on loans and credit cards as well as higher yields on deposits.

So I’ve moved my accounts from the bank I’ve done business with for decades. I did this with great reluctance because the employees of the bank— the tellers and floor officers— have always been straight-up and helpful.  I hate the idea that some of them may suffer while the big dogs continue to get bonuses.

But moving our money may be the only way to push back on the “Hood Robin” policies of our government and the cozy relationship between our legislators and the mega-banks.

My decision to make this change wasn’t a quick one. Changing banks is a big hassle. You have to change all your automatic deposit arrangements. You have to change all your automatic payment arrangements. You have to redo all those electronic fund transfers for EFT bill paying. And you have to keep cash in two accounts while you make the transition.

I started to think about doing this two years ago. That was when Bank of America bought Merrill Lynch. I understood it as a necessary rescue, but I was stunned when former Chairman Ken Lewis referred to Merrill as the “premier” financial services firm. I can think of many descriptors for Merrill, but “premier” is not among them. Merrill is part of the problem.

I’m not alone in this view. Here’s Michael Lewis quoting master short seller Steve Eisman in Portfolio magazine. Lewis also quotes him in “The Big Short,” his wonderful book about the insanity of Wall Street.

“We have a simple thesis,”Eisman said.“There is going to be a calamity, and whenever there is a calamity, Merrill is there.”

The urge to move became more serious last December. That’s when I went to get a home equity credit line to build a pool. The mortgage on our house, held by Bank of America, is only 40 percent of the recent purchase price. Exercising the full credit line would have brought the debt to value ratio up to 69 percent, assuming the pool added no value. The interest rate Bank of America advertised every day in the lobby was 4.49 percent.

Since I had a long history with Bank of America, strong cash balances, a top credit rating, multiple sources of income, could have built the pool with available cash, and would happily arrange for automatic payments, I had the silly idea that I would qualify for their 4.49 percent rate.

But I was wrong. For me, the rate was going to be 5.99 percent.

Later, I learned that about the only way you could get the 4.49 percent rate was if you had no first mortgage. I’ll let you decide whether the posted rate is less than forthright. For me, it was a sign that Bank of America management still couldn’t identify a good customer.

At Charles Schwab, I borrowed the money at 3.99 percent.

So, I’ve done my bit to end “too big to fail.” One account went to Charles Schwab.  Schwab, like Fidelity, could be used as a model for the Limited Purpose Banking discussed in a March column. Another account went to Broadway Bank, a family-owned bank with a branch in little Dripping Springs Texas, not far from the tiny Burns family homestead.

Next week: How you can move your money and get paid to do it.

Only published comments... Sep 24 2010, 03:00 PM by admin
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Comments

 

mjgordon6 said:

We also left the big banks a couple of years ago. Citi was nickle & diming us to death with credit card fees even though we pay in full every month and never carry a balance, so we switched to a credit union. It took several months to switch the accounts, but it was worth it. Bills are paid through our Schwab bank account and couldn't be easier. Schwab also holds our IRA's and equity account so it's easy to see everything 'under one roof', so-to-speak. We also have a local checking account with the special 4% interest rate so we keep just the maximum that they pay in that one. The big banks just don't seem to get it, they want to continue to do business as usual but consumers are finally catching on to them and it's going to hurt them. But I guess until we reach their pain threshold they'll keep doing whatever they can get away with. Sad.  

September 24, 2010 5:47 PM
 

del4886 said:

I too recently changed from Chase bank to a small bank in our town, Viewpoint Bank because of the same reasons.   I wanted to do a refinance and take out $30,000.00 to help pay for 2 more years of college.   At the time we owed $96,000 on a house valued at $265,000.   Our credit score is over 800 and had been a customer of Chase for 9 years.  I filled out the online application and received a note that a representative would be calling me within 2 business days.   1 week later I visited Viewpoint, talked to a nice local rep and we closed on a 4.25% 15 year mortgage in 3 weeks and 2 days.   1 week before we closed I finally received a call from Chase concerning the loan application.  I advised them I had aleady been taken care of by a local bank and that I would be closing my account within the month.   They apologized on the phone and then sent me 2 emails of apology.  

As a side note, I also opened a Viewpoint checking account that pays 3.93% interest on balances below $50,000 which is perfect for my situation that needs readily availble cash for college expenses and pays a much better rate than money markets or credit unions at this time.

I will not go back to a Too Big To Fail Bank......ever.

September 24, 2010 7:30 PM
 

tooluser said:

Many things keep me at a big bank with branches near my home and my workplace:

1) I rarely need to have a cashier's check, but when I need it, I need it fairly quickly, such as for a downpayment on a house (they never give you warning when you are about to close) or some car purchases. As far as I know, only a bonafide bank can write that check --  not a credit union, savings and loan, or brokerage. If I need the check, I don't have a week to shop around. And ever since the early 1990's it's been impossible to tell what small institutions are actual banks without inquiring at each one. And how does one get a cashier's check from an online bank? Would I need to pay some exorbitant fee to have the check overnighted to me?

2) I would love to switch to an all online bank. But are out-of-state checks still a big deal? I still write the occasional personal check.

3) Local banks near me (Southern California) have always seemed far more hostile than the big guys. Higher fees, higher minimum balances, fewer branches, less convenience, and fees for all ATMs but their single one. The little banks do not offer immediate and easy access to electronic funds transfer at no extra cost.

4) I haven't had any issues with my big bank in the 10+ years I've been with them. I pay no fees for ordinary daily transactions.

I agree with this article at the macro level, but in practice there are many things that just don't work. Or maybe I'm just ignorant of modern times and it's all a lot easier than I think. I (think I) need the comprehensiveness of the big bank. I end up with a credit union account for savings and loans (which the big bank is bad at), and a "big bank" account for daily transactions (which the credit union is bad at).

September 24, 2010 11:20 PM
 

jrs1939 said:

What kind of relationship is helpful in getting a house, property or business loan from Schwab?

September 26, 2010 8:04 AM
 

BigGreen said:

Thank you for this article!!!

Until 2009, my wife and I used Smith Barney, which had gotten snapped up by Morgan Stanley and then Citigroup.  I think it was in that order, but to be honest, I've lost track.  It just kept getting bigger and bigger until (voilà!) it was too big to fail!  And looking for a bailout from Uncle Sam (aka you and me).

When Citibank got their bailout, we decided enough was enough.  It didn't seem to matter which party we voted in or out of Congress.  We decided to "vote" with our dollars.  

We moved our cash, CDs, and Money Market funds to a local credit union with great rates and very few fees.  We moved our retirement and brokerage accounts to Vanguard.

Admittedly, Vanguard is also a very large firm, but at least the leadership there has avoided the kind of shenanigans that brought our financial system to its knees.  And if Vanguard isn't able to continue running a tight ship, we'll change our "vote" again.

Political action doesn't have to mean supporting a party or shouting a slogan.  It can be as simple as moving your money.

September 26, 2010 8:16 PM
 

kDock said:

I don't do business with Big Banks - I have always used smaller regional community banks. From the time I was a paperboy, to the time I landed my first full-time job after graduating college, I have sworn by banking with community banks.

I've never had a problem with daily transactions and I have found the new online banking systems that each of my small banks use meet all of my needs as a man  who relies on mobility.

Immediately after moving back to Cleveland, OH, I began looking for rewards checking accounts, specifically in the local market. I've found that small regional community banks typically provide more benefits with higher rates for their rewards deposit accounts.

I found a rewards checking account with Westfield Bank that pays 3.5% interest on balances below $25,000. The minimum requirements are incredibly easy to hit, I typically double the goals, and I've already seen money put back into my account after just 2 months.

I never known banking with a big bank and I'm thankful that it feel like my money is in the right hands. The bigger the bank, the further I go to find a smaller one.

September 29, 2010 6:30 PM

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